Object:
These General Terms and Conditions of Sale (in the following, General Conditions) have as their object the regulation of the purchase of Services and Products, carried out remotely, via the telematic network from the website "3D PRINTING ONLINE SERVICES" reachable at the following address:: https:www.stampa3dservizi.com.
The owner of the Site itself is the company: ElettronicaNetwork di Licciardò Maurizio with registered office in Via delle Gardenie, 76 – 09045 Quartu Sant'elena (Cagliari), Tel. 070 810664 – 333 7602601
Acceptance of the general terms and conditions of sale
All orders for Services and Products placed through "3D PRINTING SERVICES" (in the following, Purchase Contracts) by users who access it (in the following, Customers) are governed by these General Terms and Conditions as well as by the Consumer Code (Legislative Decree no. Nr. 206/2005), Section II Distance contracts (Arts. 50 – 67) and e-commerce rules (Legislative Decree no. 70/2003).
With the conclusion of the Purchase Contracts, according to procedure, the Customer accepts and undertakes to comply with these General Terms and Conditions. The Customer, therefore, Please read carefully, before making any purchase, these General Terms and Conditions and, once the purchase procedure provided by the Site has been completed, to print them or in any case to preserve them, according to your preferred modes.
ElettronicaNetwork may modify, at any time and without notice, the content of the General Terms and Conditions, the General Terms and Conditions published on the Site at the time the purchase order is sent by the Customer will apply to the Purchase Contracts.
Products
"3D PRINTING SERVICES" is an online site for the sale of various categories of high-tech electronic products and in particular of anti-intrusion systems, for video surveillance, computer science, computer, telephony and special instruments for the detection of radioactivity of its own production. Other product categories may be added to the website in the future without necessarily being mentioned here
All the Products offered are illustrated in detail on the respective pages of the Site, within the respective sections, broken down by Product Categories. The visual representation of the Products on the Site, where available, normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any warranty or obligation, by ElettronicaNetwork, about the exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or packaging. In case of difference between the image and the written product sheet, The description of the product sheet is always authentic.
Purchase procedure
The Customer can purchase online the Products present in the electronic catalog of "STAMPA 3D SERVIZI" which are illustrated in detail by selecting them starting from the home page of the Site itself by "browsing" within the respective sections by product category, as described in the relevant factsheets, respecting the technical access procedures illustrated therein.
The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies the complete knowledge and acceptance of these General Conditions
The correct receipt of the Customer's proposal is confirmed by ElettronicaNetwork S.r.l. by means of an automatic reply sent to the e-mail address provided by the Customer and only confirms the correct receipt of the proposal within the information systems. This confirmation message will indicate a “Order Number”, to be used in any subsequent communication with ElettronicaNet. The message will re-propose, in addition to the information required by law, all the data entered by the Customer, who undertakes to verify their correctness and to promptly communicate any correction. Possible cost increases caused by errors in the data not reported in a timely manner,will be the sole responsibility of the Customer.
Each order can be viewed by the Customer on the Site, in your personal area, which also has the right to cancel it within 12 hours from the time you submitted it, provided that the goods have not already been shipped in the meantime,. To request cancellation, the customer must make a written request via email to ElettronicaNetwork by calling the customer service numbers. 070 810664 / 333 7602601.
In case of cancellation of the order by the Customer If the goods have not yet been shipped, payments by Credit Card and PayPal will be fully credited back to the same credit card of the customer. On the other hand, in the case of payment by bank transfer, the re-crediting fees will be borne by the customer himself
It may be possible that you may experience occasional unavailability of the Products offered, in this case, if the Products chosen by the Client are not, in whole or in part available, the order will be sent with the available products after sending communication to the Customer about the unavailable products.
ElettronicaNetwork has the right to accept or not, at your own discretion, the order sent by the Customer, without the latter being able to make any claims or rights of any kind, for any reason, also compensatory, in case of non-acceptance of the order itself. Especially, ElettronicaNet S.r.l. reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if, even as a result of discussions with the circuit that manages credit card payments, anomalies are found in the transactions and in the means of payment used by the Customer.
The confirmation of the order submitted by the customer through the site: "3D PRINTING SERVICES" and the availability of the ordered goods will be notified by email to the Customer by ElettronicaNetwork within 1 working day of electronic receipt of the same.
Delivery costs are adequately highlighted at the time of order. The cost of each shipment, the amount of which may vary according to the method of delivery and payment as well as the destination and total weight of the goods and the total amount of the order.
Shipping methods and delivery costs
ElettronicaNetwork generally delivers orders by its own courier throughout the Italian territory except for rare but possible exceptions and delivery will take place without an appointment.
ElettronicaNetwork issues a regular invoice for the Products purchased, when the products have been paid for by the customer in the various methods accepted, or bank transfer, credit card and cash, The information provided by the Customer shall be deemed to be valid for the issuance of the invoice. No change in the data will be possible after the invoice has been issued.
No liability, for any reason, may be charged by the Client to ElettronicaNetwork in the event of delay in the delivery by the courier of the Products regularly shipped and subject to the Purchase Contracts. The Products ordered will be sent to the postal address specified by the Client and deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.
Delivery is deemed completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, The courier will leave a notice and attempt delivery the next day.
If delivery is not possible the next day due to the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a new delivery. In the event that Customer Service is unable to contact the Customer for the next 3 days or in the event of further impossibility of delivery due to prolonged absence of the recipient, the Products ordered will be returned to ElettronicaNetwork which will charge the customer for the courier's storage costs and for any reshipment of the goods.
At the time of delivery of the Products by the courier appointed by ElettronicaNetwork, the Client is required to scrupulously check:
- 1 That the packaging is intact and the packaging is not damaged or otherwise altered
- 2 That the number of pieces delivered corresponds to that indicated on the transport document
Any damage to the packaging and the Products or the mismatch in the number of pieces/packages or indications must be immediately contested by the Customer, who can contact ElettronicaNetwork through Customer Service specifying the order for which these problems occurred.
Force majeure, Unavailability of means of transport, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery borne by ElettronicaNetwork will entitle ElettronicaNetwork to split the, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Contract. In such cases, ElettronicaNetwork will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the Customer and the latter will be entitled to a refund of any price already paid, Any further claims are excluded, for any reason, against ElettronicaNetwork.
Mode’ Payment
ATTENTION: Before making any type of payment, the customer is required to contact the ElettronicaNetwork sales department at 070 810664 / 333 760201 to make sure of the availability of the ordered product and the expected time for its shipment by courier
For non-significant amounts (within 500 Euros), the customer will be enabled to make the payment of the Products purchased with his credit card on PayPal or from his PayPal account, if any., which is the well-known company of the eBay group, and offers a fast and secure payment system. In the case of higher amounts, the default payment method is bank transfer.
When payment by bank transfer is required, ElettronicaNetwork will communicate its IBAN to the customer's e-mail address so that the customer can proceed with payment of the order.
When payment by cash on delivery is required, the customer can pay in cash directly to the courier who will deliver the ordered Products. The courier will not deliver the Products if it does not receive the requested amount.
It is warned that, in compliance with current anti-money laundering legislation, cash on delivery payment will only be possible for amounts less than €. 1000 (Thousand).
In some cases, the customer may be asked by ElettronicaNetwork to pay in advance a deposit to be established, or even the advance payment of the entire supply in a single solution, in particular for orders that concern goods available or produced only to order , and in general for all supplies of significant amounts. The contexts in which the payment of a deposit or the advance balance may be required, and the percentage of the down payment itself, will be arbitrarily established by ElettronicaNet S.r.l.
Application of the Warranty:
The statutory warranty only covers manufacturing defects, for private individuals, the minimum duration required by law is 2 years (2) or even more where it is specified otherwise. For companies or professionals, who buy with a VAT number, As provided for by Italian legislation, the guarantee by law is instead equal to (1) a single year.
The warranty may be automatically and immediately voided, if the purchaser uses the product in a manner inconsistent with the use for which it was constructed, and therefore if it does not scrupulously comply with the specifications declared by the manufacturer and/or ElettronicaNetwork.
The start of the warranty, starts on the date of purchase of the product. The purchase must be duly documented by the customer by showing the purchase invoice at the time he intends to make use of the warranty..
The warranty does not cover any call rights, therefore in the case of the request for a home intervention (where it is possible for logistical reasons) which amount to a one-off fee of 50 Euros + VAT
The products to be repaired still under warranty can be delivered by hand by the customer himself or shipped carriage paid after filling in the online form RETURNS. then ElettronicaNetwork will verify the compliance of the request and in case of a positive outcome will authorize the return by also assigning it an RMA number, which must be clearly specified by the customer on the label affixed to the package containing the product to be shipped. The shipment must also contain a copy of the sales invoice and will be addressed to the operational headquarters of our company. That is, in via Ludovico Ariosto, 30 – 09129 Cagliari – delivery times possible from 4 pm.00 at 8 pm.00, Monday to Friday, excluding holidays.
In the case of obsolete items, discontinued and/or non-repairable, The defective product will be replaced ex officio without any additional costs for the customer (free of charge), with a similar device, having commercial value and/or similar or even superior characteristics, compared to the original product.
The transport costs incurred by the customer for the shipment of the goods under warranty for repair, are always to be considered entirely at the expense of the same, The customer also assumes full responsibility for the possible risk of damage or loss of the goods during their transport.
Recess, Right of Withdrawal and Refunds
As provided for by the Legislative Decree LEGISLATIVE DECREE of 21 February 2014, n. 21 Implementation of Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (Code 14G00033) (OJ General Series n.58 of 11-3-2014). , The customer, who is a natural person who makes a purchase for purposes that can be considered unrelated to his professional activity, may manifest within the limits and in the manner provided for by the aforementioned law the right to change his mind on the purchase made
ONCE THE CUSTOMER HAS RECEIVED AND VIEWED THE GOODS, has the right to withdraw from the contract. The customer who intends to use the “Right of withdrawal” must send within 14 days. Solari from receipt of the goods written communication to the registered office of ElettronicaNetwork, preferably by registered mail with acknowledgement of receipt to: ElettronicaNet S.r.l, Gardenie Route, 76, 09045 Flumini di Quartu Sant’ Elena (Cagliari)
For the application of the right of withdrawal, the integrity of the products is an essential condition. The will’ to withdraw must be manifested by the customer within a time limit of 14 calendar days from receipt of the goods.
The goods must also be returned within 10 days. the confirmation of receipt of the same registered letter subject to authorization by ElettronicaNetwork that the. customer must request in writing by filling out the online RETURNS form
Shipping costs for sending, those for the return of goods, and any others related to the customization and/or final assembly of the products at the same time as the customer's order, however, remain at the expense of the customer. The sums due will be returned to the customer by ElettronicaNetwork by crediting back to a PayPal account or credit card if the payment of the order was made with the intermediation of PayPal, or by bank transfer. The refund will be forwarded to the customer within 14 calendar days of receipt of the letter notifying the withdrawal.
5) Reintegration of advance sums on orders of unavailable goods
On orders of Goods not yet processed and/or goods that are not available, in this case if after a maximum of 30 working days, unless otherwise agreed, it is not yet possible to ship the goods in order, The sale will be automatically cancelled, e il cliente verrà rimborsato integralmente entro 14 giorni solari di tutte le somme eventualmente da lui già anticipate se versate con bonifico bancario o bollettino postale
ElettronicaNetwork si riserva la facoltà di poter Rescindere unilateralmente l’ordine ovvero
ci riserviamo a ns. insindacabile giudizio di poter annullare unilateralmente e in qualunque momento, qualsiasi tipologia di ordine che possa pervenirci, in tal caso invieremo una tempestiva comunicazione scritta al cliente, riconoscendo allo stesso il rimborso integrale di eventuali somme di denaro eventualmente già pagate dallo stesso a titolo di acconto o saldo anticipato.
Comunicazioni e reclami
All communications or any complaints of the Customer against ElettronicaNetwork in relation to the Purchase Contracts, must be communicated by email or through the appropriate contact forms on the website.
Intellectual property rights
All brands (Registered and unregistered), as well as any and all works of the intellect, distinctive sign or name, image, photography, written or graphic text and more generally. any other intangible asset protected by international laws and conventions on intellectual property and industrial property, reproduced on the Site remain the exclusive property of ElettronicaNetwork and/or its assignors, without access to the Site and/or the Stipulation of Purchase Contracts giving the Client any right over the same.
Any use, even if only partial, of the same is prohibited without the prior written authorization of ElettronicaNetwork and/or its assignors, for the benefit of which the, exclusively, all related rights.
Jurisdiction
Any disputes relating to the interpretation and execution of the contracts stipulated in adherence to these general conditions will be resolved before the competent judicial authority according to the applicable legislation, in the case of "consumer" customers, while for "professional" customers the competent court will be Cagliari.